Document Control – Midas Luxe Returns & Refunds Policy
Document Number: ML-POL-20250002
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Midas Luxe – Returns & Refunds Policy
This Returns, Refunds, and Exchange Policy (“Policy”) is issued by Midas Luxe (“Midas Luxe,” “we,” “us,” or “our”) and governs your purchase of products (“Products”) from our website (the “Site”). By placing an order with us, you agree to be bound by the terms set forth in this Policy. Please review this document carefully, as it contains important information regarding your rights and obligations with respect to returns, refunds, and exchanges.
- Scope and Applicability
This Policy applies to all purchases made directly through our Site. It covers our procedures for returns, exchanges, and refunds, including instances where Products are defective, damaged upon arrival, or do not conform to their description. The Policy is subject to change at any time, and any modifications will be posted on our website. Your continued use of our Services following any updates signifies your acceptance of the revised terms.
- General Policy Statement
At Midas Luxe, we stand behind the quality and authenticity of our Products. Our goal is to ensure your complete satisfaction, and we strive to provide remedies that are both fair and efficient. If you are not satisfied with your purchase, please review the conditions below for returning or exchanging Products. We reserve the right to modify our terms and conditions for returns, refunds, and exchanges at our sole discretion.
- Purchase, Return, and Exchange Terms
- Eligibility for Returns and Exchanges
- Return Period: You may request a return or exchange within 30 days from the date of delivery. After this period, all sales are considered final.
- Unused Condition: Products must be returned in their original, unused condition, in the original packaging, and with all accessories, labels, and documentation intact.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.
- Exclusions: Certain items, such as final sale or limited-edition Products, may be ineligible for return or exchange. Any such restrictions will be clearly indicated on the Product page at the time of purchase.
- Return Process
- Initiation: To initiate a return or exchange, please contact our Customer Service team by emailing midas.luxe25@gmail.com. Provide your order number, a description of the issue, and, if applicable, photographic evidence of any defects or damage.
- Authorization: Upon receiving your request, we will review the details and issue a Return Authorization (RA) number if your request is approved. Returns or exchanges made without an RA number may not be accepted.
- Packaging and Shipping: Once you receive the RA number, please securely package the Product. We recommend using a trackable shipping method to ensure the return reaches us safely. You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect item).
- Refund Process
- Inspection: Upon receipt of the returned Product, our team will inspect the item to verify that it meets the conditions outlined in this Policy.
- Refund Issuance: If the return is approved, a refund will be processed to your original payment method within 7 to 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
- Partial Refunds: In certain cases, such as products returned in a condition that does not meet our return standards, we may issue a partial refund or, in some cases, deny the refund entirely.
- Non-Refundable Items: Shipping fees and handling charges are non-refundable unless the Product was received in error or is defective.
Exchanges
- Product Exchange: If you wish to exchange a Product for a different variation, please follow the return process and indicate your preference for an exchange. We will guide you through the steps for exchanging your Product.
- Availability: Exchanges are subject to Product availability. If the requested exchange cannot be fulfilled due to stock limitations, we may issue a refund instead.
- Damaged or Defective Products
At Midas Luxe, quality is our top priority. If you receive a Product that is defective or damaged upon arrival, please notify us immediately. To expedite the process, include photos and a detailed description of the issue. Once verified, you may be eligible for one of the following remedies:
- Replacement: A replacement Product of equal value may be sent to you at no additional cost.
- Refund: Alternatively, you may opt for a full refund for the defective or damaged Product.
- Return Shipping: In cases where the damage or defect is our error, we will cover the return shipping costs.
- Cancellations
- Pre-Shipment Orders: Orders can be cancelled before they have been shipped. If you wish to cancel an order, please contact us immediately via our Customer Service email.
- Post-Shipment Orders: Once an order has been shipped, cancellation is not possible. In such cases, please refer to the return process after receiving the Product.
- Non-Cancellable Items: Certain Products may be marked as non-cancellable at the time of purchase. These items will not be eligible for cancellation once the order is placed.
- Exceptions and Special Circumstances
- Incorrect or Incomplete Orders: If you receive a Product that does not match your order specifications, please contact us immediately. We will work with you to resolve the issue by sending the correct Product or processing a return and refund.
- Product Subscriptions: For subscription-based orders, you may manage returns or exchanges through your subscription account settings or by contacting our Customer Service. Special terms may apply, and these will be communicated clearly during the subscription process.
- Seasonal or Promotional Products: Products purchased during promotional events or as part of special seasonal offers may have unique return or exchange conditions. Please review any additional information provided at the time of purchase.
- Limitations of Liability
Midas Luxe will not be liable for any incidental, consequential, or punitive damages arising from the return or exchange process. Our liability is limited to the purchase price of the Product in question. In cases where the Product has been used or altered in a manner that voids its return eligibility, we reserve the right to deny a refund or exchange. By purchasing our Products, you acknowledge and accept these limitations.
- Dispute Resolution
In the event of a dispute regarding a return, refund, or exchange, we encourage you to contact our Customer Service team to work towards an amicable resolution. Should a resolution not be reached through informal means, both parties agree to attempt to resolve the dispute through mediation before pursuing any legal remedies. Any disputes that cannot be resolved through mediation shall be subject to binding arbitration in accordance with applicable laws. This arbitration process will be conducted on an individual basis and shall not be consolidated into a class action or representative proceeding.
- Governing Law and Jurisdiction
This Policy is governed by and construed in accordance with the laws of the jurisdiction in which Midas Luxe operates. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in that jurisdiction. By using our Site and purchasing our Products, you consent to the personal jurisdiction of these courts.
- Contact Information
If you have any questions, concerns, or require further assistance regarding our Returns, Refunds, and Exchange Policy, please contact us:
📧 Email: midas.luxe25@gmail.com
📌 Business Name: Midas Luxe
Final Note
At Midas Luxe, our mission is to provide high-quality wellness products that support your health and well-being. We believe in transparent, fair, and customer-focused service. If for any reason you are not completely satisfied with your purchase, our comprehensive return and refund policy is designed to ensure that your concerns are addressed promptly and professionally.
Thank you for choosing Midas Luxe as your trusted partner in wellness.